Hawaiian Airlines Cancellation Policy
1. Cancellation Policy by Ticket Type
Refundable Tickets :
- Eligibility: Refundable tickets can be canceled for a full refund to the original form of payment. This generally includes First Class and some Business Class fares.
- Procedure : To cancel, you can do so online, via the Hawaiian Airlines app, or by contacting their customer service. The refund will be processed to your original payment method.
Non-Refundable Tickets :
- Eligibility: Non-refundable tickets typically do not qualify for a cash refund. Instead, you may receive a credit towards future travel with Hawaiian Airlines.
- Change Fees : For non-refundable tickets, you are usually required to pay a change fee, plus any fare difference if you’re rebooking to a more expensive flight.
- Credit Validity :Travel credits for non-refundable tickets are generally valid for one year from the date of the original ticket purchase.
2. 24-Hour Cancellation Policy
24-Hour Risk-Free Cancellation : Hawaiian Airlines allows you to cancel your flight within 24 hours of booking without a cancellation fee, provided the flight is booked at least 7 days in advance. This applies to both refundable and non-refundable tickets.
3. No-Show Policy
No-Show Fees : If you miss your flight and do not notify Hawaiian Airlines in advance, your ticket may be forfeited, and you may not be entitled to a refund or credit. It’s important to inform the airline if you are unable to make your flight.
4. Changes and Rebooking
Change Fees : If you need to change your flight, a change fee will typically apply for non-refundable tickets, plus any difference in fare. Change fees are generally lower for refundable tickets.
Procedure : Changes can be made online through the Hawaiian Airlines website or app, or by contacting their customer service.
5. Cancellation Due to Airline Initiated Changes
Cancellation by Hawaiian Airlines : If Hawaiian Airlines cancels your flight, you are generally entitled to a full refund or rebooking on an alternate flight. The airline will provide options for resolving the issue and ensuring you reach your destination.
6. Travel Insurance
Insurance Options : While Hawaiian Airlines does not provide travel insurance, you can purchase it separately. Travel insurance may cover cancellations due to unforeseen events like medical emergencies, trip interruptions, or other covered reasons.
7. Travel Credits and Vouchers
Using Travel Credits : If you receive a travel credit for a canceled flight, it can be used towards future bookings with Hawaiian Airlines. Ensure you use it within the specified validity period and be aware of any restrictions.
8. Special Circumstances
Medical Emergencies or Other Special Cases : If you need to cancel due to a medical emergency or other special circumstances, contact Hawaiian Airlines directly. They may offer flexibility based on your situation, though standard policies and fees often apply.
9. Customer Service
Contact Information : For specific questions, assistance with cancellations, or detailed policy information, you can reach Hawaiian Airlines’ customer service through their website, phone, or at their airport counters.
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