Air New Zealand Cancellation Policy

1. Cancellation Policies by Ticket Type

Refundable Tickets :

• Eligibility : Refundable tickets can be canceled for a full refund, though certain conditions and fees may apply depending on the fare rules and timing.
• Fees : Although refundable, these tickets might still incur cancellation fees depending on the fare type and when you cancel.

Non-Refundable Tickets :

• Policy : Non-refundable tickets are generally not eligible for a refund if canceled. Instead, you may receive a travel credit or voucher for future travel, minus any cancellation fees.
• Fees : Cancellation fees apply and are deducted from the credit amount. The exact fee depends on the fare conditions and timing of the cancellation.

2. 24-Hour Cancellation Policy

24-Hour Risk-Free Cancellation : Air New Zealand allows you to cancel your flight within 24 hours of booking without incurring a cancellation fee, provided the booking was made at least 7 days before the departure date.

3. No-Show Policy

No-Show Fees : f you fail to show up for your flight without prior notice, your ticket may be forfeited. This usually means you won't be entitled to a refund or travel credit, and any remaining segments of your journey may be canceled.

4. Change Fees

Changing Your Flight : If you need to change your flight, you will generally be required to pay a change fee plus any difference in fare if rebooking to a more expensive flight.

Procedure : Changes can be made through Air New Zealand’s website, mobile app, or by contacting their customer service.

5. Cancellation Due to Airline-Initiated Changes

Cancellation by Air New Zealand : If Air New Zealand cancels your flight, you are typically entitled to a full refund or the option to rebook on an alternate flight. The airline will provide options for resolving the issue and ensuring you reach your destination.

6. Special Circumstances

Medical Emergencies or Other Special Cases : If you need to cancel due to medical emergencies or other significant issues, contact Air New Zealand directly. They may offer additional flexibility based on your situation, although standard policies and fees generally apply.

7. Travel Insurance

Insurance Options : Air New Zealand does not provide travel insurance, but purchasing it separately is recommended. Travel insurance can cover cancellations due to unforeseen events such as medical emergencies or other covered reasons.

8. Refunds and Credits

Refund Processing : Refunds are processed after deducting any applicable cancellation fees and are typically credited to your original payment method. The processing time for refunds can vary.

Travel Credits : If you receive a travel credit instead of a refund, ensure you understand the terms, including the validity period and any restrictions on using the credit.

9. Customer Service

Contact Information : For assistance with cancellations, changes, or specific questions about your ticket, you can contact Air New Zealand’s customer service through their website, phone, or at their airport counters.

10. Managing Your Booking

Online Management : You can manage your reservation, including cancellations and changes, through Air New Zealand’s website or mobile app. This includes checking flight status, updating your itinerary, selecting seats, and adding extras.

11. Frequent Flyer Program

Airpoints Members : If you are a member of Air New Zealand’s frequent flyer program, Airpoints, check your membership benefits for additional flexibility or options related to your flight booking.